The prices online may be adjusted after a walk through of your residence, workplace, or property upon the arrival of our team, in accordance with the terms of service outlined on our website.
This legal paper on the Terms of Service: has 3 primary purposes:
- Answers common questions in the “Frequently Asked Questions” section.
- Explains different cleaning choices.
- Describes the cleaning service expenses.
Kindly examine the details provided below and retain them for your reference.
33 Cleaners operates as an autonomous cleaning enterprise, locally owned and managed. Each member of our team is a full-fledged employee, covered by comprehensive bonding and insurance policies, including liability coverage.
Communication:
We highly value your feedback. After each cleaning, you’ll receive a feedback survey, which helps us improve our service quality.
Frequently Asked Questions
Arrival Times
When will the team arrive?
Residential cleaning typically occurs between 8:00 AM and 5:00 PM. We’ll notify you via text or email with an estimated half-hour arrival window. If you’re the first appointment, expect a technician at 8:00 AM. However, for subsequent appointments, arrival times may vary due to job durations before and after yours. Feel free to call our office at 831-428-1299 on your cleaning day for an approximate arrival time.
Can I choose the cleaning arrival time?
Our schedule varies due to different frequency options. If you have specific time preferences, please let us know, and we’ll do our best to accommodate. The only guaranteed time is the first appointment at 8:00 AM.
Can I reschedule or cancel a cleaning?
We get that life can be unpredictable. To avoid a cancellation fee, please call our office at 831-428-1299 at least 48 business hours before your scheduled cleaning.
Cancellation Policy:
- Within 24-48 business hours before the scheduled appointment: 50% of the job fee.
- Less than 24 business hours before the scheduled appointment: 100% of the job fee.
- Over 48 business hours before the scheduled appointment: No charge.
Please remember that your scheduled cleaning appointment is reserved exclusively for you. Short-notice cancellations make it difficult for us to fill that time slot. Regardless of circumstances, your scheduled appointment is your financial responsibility. Skipping a cleaning may require extra time on the next visit due to the extended gap since your last cleaning, depending on your service frequency. cancellation fee breakdown:
What if I forget to cancel or can’t provide access on the cleaning day?
Cancellation of Services
Our relationship is at-will, with no implied contract term. Either party can cancel services at any time. To prevent cancellation charges, please provide a minimum of 48 business hours’ notice.
What about wait time?
If unforeseen delays prevent our cleaning technicians from entering your home or office, billing will commence upon their arrival.
Quotes and Pricing:
At 33 Cleaners, we’re committed to fair and flexible pricing. Our rates are based on a set number of labor hours, usually sufficient for thorough cleaning. Our quoting tool considers standard needs, but some homes may require more time. We’ll promptly inform you in such cases, allowing you to approve extra time or prioritize specific areas within the allocated hours. You can extend the current cleaning or address it in subsequent visits. You also have the option to designate priority areas. Our goal is a transparent, cost-effective cleaning experience that ensures your satisfaction.
Supplies and Equipment
Must I provide cleaning supplies or equipment?
We supply all cleaning equipment and supplies unless specified otherwise. please have a small step ladder available.
Cleaning Technicians:
Absolutely. Our team adheres to rigorous hiring and training criteria, ensuring full compliance with all federal regulations for legal employment in the United States. Additionally, they are fully insured and bonded for your peace of mind.
Do you consistently assign the same group of house cleaners?
Our core values revolve around reliability, consistency, and familiarity. While we aim to send the same team to your home each week, we can’t guarantee it due to factors like illness or vacations. Our top priority is to consistently deliver the quality cleaning you expect, and our systems are designed to ensure this. Every team member sent to your home is a trained 33 Cleaners employee. Upon electronic sign-in for cleaning, they gain access to detailed cleaning notes. However, all information disappears once they sign out.
Access to Residences, Offices, or Buildings
If I’m not present, how will you gain entry to my residence?
We recommend secure access methods like electronic or garage door keypads, or using lockboxes on the property. If you choose to leave a key, we’ll enter with your permission. For residential customers, 33 Cleaners don’t retain or hold property keys.
Security Alarms
If your residence has a security alarm, kindly deactivate it on your cleaning day. Alternatively, you can furnish us with the alarm code and instructions for deactivation. We will rearm the alarm upon departure. Please note that we cannot be held liable for accidental alarm activations.
Gate Codes
If you live in a gated community, please inform us before requesting an estimate or booking. To avoid any delays on your scheduled appointment day, we’ll need all gate access codes (both external and internal) or prior clearance to enter the community. Our team will collect the required entry details before the appointment. However, if unforeseen delays occur beyond our control, billing will begin from the start of the waiting period.
Pets:
Our technicians receive training to be mindful of pets when entering or exiting your home. We understand the importance of not causing distress to your pets with the presence of new people and unfamiliar sounds. Based on our experience, it’s usually best to keep pets away from the cleaning area and our team members, if possible. Our cleaning technicians are unable to relocate pets from one room to another during the cleaning process. If you have pets, please ensure they are secured and attend to any necessary clean-up after them.
For health and safety reasons, our teams are unable to clean homes affected by flea or bed bug infestations or handle animal waste. If our team members perceive a risk to their safety due to your dog or other pets, we may need to postpone the cleaning.
Preparation for Cleaning:
Is it necessary for me to tidy up before the team comes?
We understand that preparing for your cleaning appointment can be a bit hectic. Our goal is not to have you clean your home before we arrive, but we kindly request that you minimize general clutter such as clothing, toys, and similar items as much as possible. This preparation enables us to concentrate on cleaning surfaces efficiently without spending time on tidying up. If the space isn’t reasonably prepared, we may not have sufficient time to complete the cleaning within the scheduled timeframe, and additional charges may apply for tidying tasks before we can commence cleaning.
Quality Control
Satisfaction
Our aim is to provide complete satisfaction. If you ever find yourself less than 100% satisfied for any reason, please don’t hesitate to call us immediately at 831-428-1299. We are committed to addressing your concerns promptly and resolving them or refunding your cleaning fee, as needed.
Sick Policy
If you or your children become ill with a contagious illness such as the flu, cold, pneumonia, chickenpox, etc., please contact us to reschedule your cleaning. Even though we take measures to disinfect your home, there is a risk of transferring the illness to the next household or our team members falling ill. To ensure fairness and safety for all our customers, we prefer to wait until everyone is well again. In some cases, we might also take precautionary sick leave to protect you and your family.
Tipping:
Is it appropriate to give a tip to my cleaner?
Tipping is not required but appreciated. You can leave a cash tip on the kitchen counter with a note or request to add it to your credit card payment by contacting our office. You may also include a tip through the scorecard provided after your cleaning.
Restricted Areas and Valuables:
What should I do with my irreplaceable items, heirlooms, or valuables?
Before our arrival, kindly stow away all valuables. Additionally, unless specified differently, a closed door serves as a signal that you prefer not to have that area cleaned. If a door is closed for an alternative reason, such as limiting pet access, please get in touch with our office to ensure your special instructions are recorded in our client notes.
Damage and Breakage:
What should be done in case of breakage or damage?
At 33 Cleaners, our team exercises utmost care when cleaning your home; however, accidents can occasionally occur. If you observe any breakage or damage, please inform us immediately so we can take appropriate action. For added precaution, it’s advisable to store valuables, heirlooms, etc., to prevent accidents. While infrequent, breakages may occur, and our team is instructed to promptly report any such incidents to our office.
If an item is damaged or broken by our staff, we reserve the right to repair or replace it. In cases involving “one-of-a-kind” items, we will assess the dollar value to determine potential settlement. Please note that we cannot be held responsible for wall hangings secured with anything other than properly installed “real” picture hooks.
What if a cleaned area was overlooked or I’m dissatisfied with a cleaning aspect?
If you find any cleaned area or item unsatisfactory, please contact our office at 831-428-1299 within 24 hours, and we will swiftly rectify the situation for you!
Is there a credit or adjustment provided in case of dissatisfaction?
33 Cleaners does not issue refunds or credits under any circumstance. Our top priority is your complete satisfaction with the cleaning, and we’ll do whatever it takes to achieve it.
Payment, Taxes and Fees:
Payment Policy:
Payment for each scheduled cleaning is expected on the day of service. We maintain an encrypted credit card on file with Authorize.net for billing upon service completion.
Residential cleaning is not subject to sales tax in accordance with Florida regulations. Nevertheless, sales tax is applicable to commercial cleaning services at the applicable rates. Commercial Customers are responsible for covering the tax amount, which will be itemized on your invoice.
Late Fee Policy:
- If payment is not collected on the day of your cleaning, we will send an open invoice via email with a payment link for your prompt attention
- Please submit payment immediately to avoid any inconvenience.
- Failure to make payment within 3 business days of your cleaning will result in a $20.00 late fee being added to your service cost.
- If payment is not received within 30 days of service, a $50.00 late fee will be assessed to your payable amount.
- For each subsequent month that your account remains past due, an additional $100.00 late fee will be added to your account.
- If your account remains delinquent for ninety (90) or more days, it will be referred to an external collection agency, with monthly late fees continuing to accrue.
- In addition to any outstanding amounts owed to 33 Cleaners, you, as the customer, agree to be responsible for all reasonable collection, process serving, and attorney’s fees incurred by the company in pursuit of your debt.
Service Suspension and Termination Policy:
- If any of the fees mentioned above remain unpaid, your service will be temporarily suspended until all outstanding fees are settled in full.
- In the event of a service suspension, if full payment is not received within 30 days, we will deem your service as terminated.
Other Notices:
Non-solicitation agreement:
All clients who engage in any service provided by 33 Cleaners shall refrain from directly soliciting the employment, personal engagement, or contractual services of present or former employees of 33 Cleaners. This restriction applies in the event of the termination of your recurring scheduled service(s), after a single service event, or upon the conclusion of this agreement. It remains in effect for a period of twenty-four (24) months following the aforementioned termination.
Should you seek to employ a current or former 33 Cleaners staff member for any home-related service that falls outside the scope of your written or verbal (recorded call) agreement with 33 Cleaners, you will be subject to a recruitment, training, and referral fee. This fee will amount to up to 6 months’ wages or $5000.00, whichever is greater, and it will be charged to the client. You agree to remit this fee within 30 days of receiving notification from 33 Cleaners or our representative acting on our behalf.
In the event that any outstanding referral fee remains unpaid in full beyond the specified 30-day period, 33 Cleaners reserves the right to pursue alternative methods of collection.
Weather:
33 Cleaners may temporarily close during severe weather conditions that jeopardize our staff’s safety. If your scheduled cleaning coincides with such conditions, we will reach out to you to arrange a new appointment.
Holidays:
33 Cleaners will operate normally during all national holidays except on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If your regular cleaning appointment happens to fall on one of these holidays, we will get in touch with you to arrange an alternative date.
Photography:
33 Cleaners technicians may capture before and after photos during the initial cleaning and move-in/out cleaning services. These photos serve the dual purpose of ensuring your satisfaction and meeting our cleaning standards. In some cases, such as when the home’s condition is unusual during recurring appointments, photos may be necessary. These images are utilized for training, as evidence of our work quality, and for promoting our high standards. It’s important to note that we do not photograph personal items like family photos or jewelry.
If you prefer not to have work area photos taken in your home, please inform our office prior to your cleaning appointment to sign a waiver of liability. Be aware that our Satisfaction Guarantee may not apply if our cleaning professionals cannot demonstrate cleaning progress in your home through photos to our office team.
Safety:
For safety purposes, we refrain from moving anything exceeding 20 lbs in weight. If you would like us to clean behind heavy items like couches or refrigerators, kindly relocate them before our service to grant us access to those areas. Our cleaning tools include a three-step ladder, which enable us to clean furniture, fans, and more. However, please note that we can only clean areas accessible with these tools.
The use of shoes inside the home is a mandatory practice to ensure the health and safety of our cleaning professionals. It’s important to note that 33 cleaners does not provide biohazard cleaning services or handle extreme hoarding removal, as these services fall outside our scope of work. Examples of such services include addressing bodily fluids, pet accidents, litter boxes, dog kennels, insect infestations, rodent droppings, etc. These situations require specialized training and equipment that we do not provide.
Confidentiality:
33 Cleaners acknowledges and affirms that this Agreement establishes a confidential relationship between the company and the client. Information pertaining to the client’s business affairs, customers, vendors, finances, properties, operational methods, and any such data, regardless of its form (written, oral, or otherwise), is deemed Confidential Information. 33 Cleaners commits to not disclose any confidential information to any individual, whether during or after the term of this Agreement.
Furthermore, 33 Cleaners undertakes to ensure that its technicians are bound by the terms and conditions of this Agreement. Clients may grant permission for their information to be used as a reference or in a testimonial by 33 Cleaners for the purpose of marketing its services.
Types of Cleanings:
Deep Cleaning / Initial Cleaning:
Our Deep Cleaning/Initial Cleaning services distinguish themselves from our maintenance cleaning in several significant ways. A deep cleaning session resembles spring cleaning or a comprehensive “catch-up” cleaning effort. Even if your home remains tidy and well-organized, over time, dirt, dust, and residue can accumulate. If left for an extended period, it becomes more challenging to remove.
Before transitioning to regularly scheduled cleaning, several tasks necessitate additional time and attention. There’s a notable contrast between “old” dirt and “new” dirt. If we don’t address the old dirt first, no matter how diligently we tackle new dirt, it won’t result in a truly sparkling clean home. It’s not unusual for us to invest two to three times more effort during a deep cleaning compared to our regular maintenance visits.
Deep cleaning visits often require more time due to meticulous tasks such as hand washing baseboards, woodwork throughout your home, and blinds (please note that plastic or aluminum mini-blinds are excluded from this service). Additionally, we undertake the cleaning of fans, A/C vents, and tall plant shelves within reach using a three-step ladder or a 6-foot ladder. Moreover, we allocate extra time for thorough detailing in your kitchen and bathrooms. Consider it a spa-like rejuvenation for your home.
At 33 Cleaners, we are committed to fair and flexible pricing for our services. We recognize that a deep cleaning is a significant investment in your home. Our pricing structure is based on a predetermined number of labor hours. In most cases, this allocation suffices for a thorough and comprehensive cleaning.
It’s essential to note that our quoting tool considers standard requirements. However, some homes may require more cleaning time than initially estimated. In such instances, we will promptly inform you, giving you the choice to authorize additional time or prioritize specific areas within the allocated timeframe. We are ready to work with you on a plan that aligns with your preferences and budget. You can opt to extend the cleaning duration for a comprehensive cleaning now, or we can address it in subsequent visits. You also have the freedom to designate priority areas for focused attention.
Our goal is to provide an outstanding home cleaning experience without any unexpected cost surprises. Your satisfaction is our top priority, and our transparent pricing reflects this commitment.
Recurring Cleaning:
Recurring cleaning, often referred to as “maintenance cleaning,” is designed to uphold a home’s cleanliness and orderliness on a regular basis, typically following a deep cleaning. Scheduled weekly, bi-weekly, or monthly, this option offers the convenience of a consistent cleaning team visiting your home. These routine cleanings ensure that your living space remains comfortable and hygienic over time.
Our skilled cleaning experts meticulously dust and clean all surfaces, vacuum and mop floors, and disinfect kitchens and bathrooms. Bedrooms and common areas are also thoroughly cleaned. We take extra care to regularly disinfect high-touch surfaces, promoting a healthy living environment. To accommodate your preferences, we are open to special requests to customize the cleaning routine.
As a token of our gratitude for your loyalty, our recurring customers enjoy an exclusive discount on our services. This discount acknowledges the dedication of our valued recurring customers to our cleaning services.
One time Cleaning:
Our One-Time Cleaning service, similar to recurring cleaning, is intended for those moments when you need an immediate, one-time or as-needed cleaning. It’s ideal for special occasions, unexpected visitors, or when you simply want your home to sparkle.
These cleanings encompass the same tasks as our recurring cleaning, but with extra time and an additional cost due to the absence of a recurring schedule, as explained above. One-Time Cleaning is an excellent choice when your home doesn’t require the comprehensive deep cleaning provided in the Deep Cleaning/Initial Cleaning service option.
Move In/Out Service:
Our Move-In/Move-Out Cleaning service offers a meticulous top-to-bottom cleaning, ideal for ensuring a property is in immaculate condition before new occupants move in or after previous ones have left. This comprehensive cleaning guarantees a fresh, sanitized, and welcoming environment for the next residents.
Our dedicated team follows an extensive cleaning regimen that includes the thorough dusting and wiping of surfaces, such as baseboards, windowsills, and light fixtures. We pay special attention to high-touch areas, like light switches and doorknobs, ensuring thorough disinfection. Our kitchen cleaning involves a detailed focus on countertops, sinks, and the exteriors of kitchen appliances. Additionally, you have the option to include the interior cleaning of refrigerators, ovens, and cabinets for an extra charge.
In the bathroom, we carry out a comprehensive sanitization of toilets, sinks, showers, and tiles to ensure they are spotless and hygienic. Floor surfaces are meticulously cared for through vacuuming and mopping. Please note that for move-in/move-out cleanings, the time required to complete the project may exceed initial estimates, as it depends on various factors, including the property’s condition and past lifestyle patterns.
What is not covered in the Recurring Maintenance Service?
- We do not access cabinets, drawers, or closets unless specifically requested for Move In/Out Cleaning.
- Cleaning collectibles is not within the scope of our services.
- Interior cleaning of China or curio cabinets is not included.
- Carpet steam cleaning is not a service.
- We do not clean valuable or irreplaceable items, chandeliers, or mini-blinds (plastic or aluminum)
What if I want something cleaned that’s not in my Recurring Maintenance Service?
If you require additional services, please contact us two days ahead of your cleaning, and we will provide you with the associated fee, which can then be added to your upcoming scheduled service.